About

I'm Jess, and I've been
making meaningful
customer experiences
for over twenty years.

I offer customer-centric
solutions across four key
areas of Experience Design

Research

The study of numerical data alongside customers attitudes, habits, tasks and motivations so we can find patterns and make predictions.

Information Architecture

The organising, restructuring, and sorting of content, navigation, and architecture of the overall product, service or experience.

Interface Design

The building of interfaces across all customer touch-points or interactions, with a focus on usability and style.

Art Direction

The overall artistic direction of the product, service, or experience, including brand, visuals, and tone.

Previous work experience

I'm a design specialist with
additional skills in both
research & architecture

View my resume
Previous work experience

Design specialist with
additional skills in user
research & architecture

Download my resume

2021 -Now

Plan D

CX Design & Consultancy
Research :: UX & UI Design :: Visual Design

Sirelo

CX Design & Consultancy
Research :: UX & UI Design :: Visual Design

Massive Media

CX Design & Consultancy
Information Architecture :: UX & UI Design :: Web Design

White label

CX Design & Consultancy
Research, Design & Consultancy for various white label clients

2020

Priceloop

Senior UX Designer
Research :: UX & UI Design :: Visual Design

2017 - 2020

Endava

Senior UX Designer
Information Architecture :: UX & UI Design :: Visual Design

2017

Nerd

Senior Art Director
Art Direction :: UI Design :: Creative Direction :: Branding

2016

Endava

Senior Art Director
Art Direction :: UI Design :: Visual Design

2015

VCCP

Senior Designer
Ad Media :: UI Design :: Visual Design

2010 - 2015

Scoota

Design Lead
Creative Direction :: Ad Design & Build :: Website Design :: Mentoring :: Scheduling

Interactive Designer
Ad Media :: Web Design :: UI Design :: Flash Dev

2006 - 2009

Freelance

Designer
Website Design :: Branding

2005

Fifth Dimension

Junior Designer
Digital Design :: UI Design

1999 - 2004

Freelance

Designer & Developer
Website Design :: Flash Dev :: Branding

What clients
are saying

Collaboration

“Extremely knowledgeable and professional, she constantly brought forward creative ideas to really help us elevate projects and was the lynchpin between the design team and tech team. The client was extremely impressed with her professionalism and level of detail.“

Adam Sanders

Massive Media

RESEARCH

“Jessica focuses on the proper level of detail and abstraction in her work and puts the user experience front and centre, encouraging other stakeholders to do the same.“

Alvis Matlija

Head of Product · Priceloop AI

Value

“Jessica's work creates order. Her intelligence and experience in the digital design process saves so much time, and brings in value on so many levels. She has created work for me that has helped me win several awards.“

Christopher Hogg

Royal Holloway University of London

TEAM WORK

“It's important for her to understand the background, and this quality is clearly noticeable in her work. With her experience, she is a super asset that moves any team forward.“

Anja Pieper

Team Lead · Europa-Park

PROFESSIONAL

“She brings a design and service that exceeds the expectations of all project stakeholders. Her honesty, attention to detail, and overall professionalism make it really easy and comfortable to work with her.“

Helge Looft

CX Director · Endava

Just a few of
the clients I've
worked with

Have a project
in mind? Let's chat!

Send me a few details about the
project, and I'll get back in touch
with you to chat some more.

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    Where would you like to go next?

    Browse my services

    Learn about the various Customer Experience services
    that I offer onsite in Berlin, and remote internationally.
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    Download my resume

    Delve a bit deeper in to my past by downloading
    a truly sacred document of my working life.
    Download my resume

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